At Sweet Crumble Bakery, we strive for complete customer satisfaction. If you are not happy with your order, please contact us within 24 hours of receiving your product. We’ll work with you to resolve the issue, whether it’s offering a replacement or refunding your purchase. Custom orders, such as cakes, are non-refundable due to their personalized nature, but we will ensure that the product meets your expectations before it’s finalized.